Connection Kings offers a premium service to clients in order to get them up and running with the most suitable Internet Service Provider as quickly as possible. However, please keep in mind that we work on estimates given to us by the Internet Service Providers and Network Owners and therefore we cannot guarantee when your installation will take place or when your area will go live. Connection Kings is merely an authorised reseller of selected Internet Service Providers. We cannot guarantee that your router is delivered on time but we can escalate certain matters on the client’s behalf (subject to turn around times). We will handle escalations with your Internet Service Provider before you are activated on the fibre line. If you have any issues with after sale service, connectivity and speeds, accounts and billing, please contact your Internet Service Provider directly.